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Policies

NOTE: Unauthorized returns will be refused and shipped back to sender. Exchanges which follow our policy are allowed. If you are unhappy with the color of your wig, do not take it out of the hair net or take off the tags. By California Law, we are not allowed to resell hairpieces which have been worn or handled. Exchange Policy No restocking fees for items in original manufacturer's condition. Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee. Exchanges are not allowed on costume wigs, wig accessories, clearance items, or price matched items. Coupon codes, free shipping and promotions do not apply to exchange items. Please read the policy below in its entirety before sending any products back to us. If you are not happy with the color or texture of your wig, we would be happy to exchange it to another product free of charge. Do not open or try on the product. Due to the sensitive nature of our products and California health laws, we cannot resell any item that has been tried on or mishandled. The item returned must be in original manufacturer condition with all tags and packaging, otherwise a 50% fee will be incurred. Authorized exchanges must be one exchange item, per one new item. Exchanges must be equal or greater value. Once you have received your exchange, no further exchanges can be made. All exchanges must be completed within 15 days of original purchase. Return freight charges are to be paid by customer. We are not responsible lost packages. All domestic exchanges will be shipped via UPS Ground for $6.95 USD All international exchanges will be shipped via USPS Priority International for $19.95 USD. Please retain all packaging material in case an inspection is necessary. Any damages claimed after a month of receipt of the product is considered regular wear and tear.

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